Shipping policy
Shipping & Delivery
We want to get your order to you as quickly as possible.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order value.
Current offers and free shipping thresholds are displayed on our homepage and at checkout.
We regularly run promotions - keep an eye on our website and newsletter for the latest offers.
Delivery Times
UK Standard Delivery: 3-5 working days from dispatch
UK Express Delivery: 1-2 working days from dispatch (where available)
Orders are typically dispatched within 1-2 working days of being placed. You'll receive a confirmation email once your order has been dispatched.
Please note: Delivery times are estimates and may be affected by courier delays, especially during busy periods.
Order Tracking
You'll receive a tracking number via email once your order has been dispatched. Use this to follow your delivery's progress.
Delivery Areas
We currently ship to UK addresses only. International shipping is coming soon - join our newsletter to be first to know.
Delivery Issues
Missing or delayed orders:
If your order hasn't arrived within the expected timeframe, please contact us at hello(AT)thecosywolf.co.uk with your order number.
Failed delivery attempts:
If the courier can't deliver and leaves a card, please follow their instructions to arrange redelivery or collection.
Wrong address:
Please double-check your delivery address before completing your order. If you spot an error after ordering, email us immediately - we'll do our best to update it before dispatch.
Questions?
Need to know more? Email us at hello(AT)thecosywolf.co.uk